Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 15

Article

We’ve Been Watching You…And Improved Our Knowledge Base Accordingly

Our knowledge base is intended to be a bastion of information and knowledge for our customers.…

Article

Webinar: What’s New for Zendesk in March 2011

Original air date: March 30, 2011 We have some exciting new functionality in Zendesk that we’d…

Article

8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

The keys to excellent internal help desk management Article

The keys to excellent internal help desk management

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

Create private internal knowledge bases Article

Create private internal knowledge bases

Update: A lot’s changed since we first wrote this blog post! Building an internal knowledge base…

Setup auto-responses to common questions with triggers Article

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

Article

Marketbright streamlines services as bug-tracking meets customer support

Marketbright has been building and streamlining marketing operations for some of the largest tech companies over…

Sandbox: A safe environment for testing out new configurations and features Article

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

Article

Atlassian releases JIRA 4, Zendesk plugin adds new features

Congratulations to Atlassian – the Aussie company specializing in collaboration and development tools for developers –…

Article

Biz success seekers take note

We admit we’re suckers for these compliments. We love to make our customers look great just…

Article

Go(o)d help desk karma

Article

Zendesk loves Twitter

It’s no longer a secret that Twitter is using Zendesk for their online support. The romance…

Article

Blogosphere buzz

We are overwhelmed by the compliments and praises we receive from our customers. And as the…

Article

Live Support Chat

[Editor’s note: Ahhhhh, the old days. This post is very much out of date. Visit Zendesk…