Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 14

We’re connected: four new integrations Article

We’re connected: four new integrations

We recently announced our new integration with Shopify. Here are four more great new integrations to…

The latest item in our online shopping cart Article

The latest item in our online shopping cart

E-commerce is a $200 billion-plus industry in the United States alone, according to Forbes. Capturing your…

Simplified IT service management, part 4 Article

Simplified IT service management, part 4

I went through my years in IT support never knowing the difference between incidents and problems.…

Zendesk security: best practices for configuration Article

Zendesk security: best practices for configuration

In light of last week's incident at Zendesk and well-publicized hacks at other companies, security continues…

Simplified IT service management, part 3 Article

Simplified IT service management, part 3

There’s nothing more customer-centric than actually asking your internal customers how happy they are with your…

Tip of the Week: Taming your Triggers Article

Tip of the Week: Taming your Triggers

Triggers help us auto-assign tickets, tag tickets appropriately, and more importantly they allow us to email…

New Integrations for January Article

New Integrations for January

A new year is here, and with it, six great new integrations to help improve your…

Simplified IT service management, part 2 Article

Simplified IT service management, part 2

Every IT department has to make changes at some point that are going to impact internal…

Tip of the week: streamline support using problem and incident tickets Article

Tip of the week: streamline support using problem and incident tickets

For support agents it might be routine to answer an incoming question, solve a ticket, and…

To whom am I speaking? Article

To whom am I speaking?

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

Six new integrations for October Article

Six new integrations for October

It’s that time again! October has brought us six brand new integrations to help improve your…

Four new integrations for August Article

Four new integrations for August

Happy August everyone! We’ve got four great new integrations this month that will help you better…

Four new integrations for July Article

Four new integrations for July

Is it July already? That was fast. Anyway, this month we’ve got four great new integrations…

Five new June integrations Article

Five new June integrations

June is here and with some (hopefully) lovely weather around the corner, it’s about that time…

Tip of the Week: Managing Tickets with the Mail API Article

Tip of the Week: Managing Tickets with the Mail API

We recently announced a new version of the Mail API that offers more flexibility in managing…

Five New May Integrations Article

Five New May Integrations

It’s May, and to get the spring kicked off we wanted to take the time to…

Localize your Zendesk Support with help from Cloudwords and myGengo Article

Localize your Zendesk Support with help from Cloudwords and myGengo

At Zendesk, we have a growing base of international clients who support users in multiple countries…

February integrations: email and IT management Article

February integrations: email and IT management

This month at Zendesk, we’ve been hard at work on a variety of integrations to help…

Seven More Zendesk Integrations to Make Life Easier Article

Seven More Zendesk Integrations to Make Life Easier

[Editor’s note: Hop in our time machine, and see who Zendesk integrates with well beyond 2011…]…

Article

Infographic: Grade Your Customer Support With This Report Card