Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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The great RFP hoax: why boilerplate checklists never work Article

The great RFP hoax: why boilerplate checklists never work

But before rushing into selection process for the next support system that you’ll wind up abandoning…

Tip of the week: solving the unsolved ticket mystery Article

Tip of the week: solving the unsolved ticket mystery

The Backlog Evolution report is a great way of seeing how your Zendesk is handling your…

Tip of the week: custom mobile CSS for Help Center Article

Tip of the week: custom mobile CSS for Help Center

We recently launched a new version of the customer portal in Zendesk named Help Center. One…

6 great new Zendesk integrations Article

6 great new Zendesk integrations

Autumn is officially here, and with it comes 6 great new Zendesk integrations to help you…

Tip of the week: keyboard shortcuts without a keyboard Article

Tip of the week: keyboard shortcuts without a keyboard

As you probably already know, the new Zendesk interface is loaded with handy keyboard shortcuts that…

Tip of the week: how to use the new Zendesk security features Article

Tip of the week: how to use the new Zendesk security features

The security requirements for Zendesk customers can vary greatly from company to company. To meet the…

Tip of the week: follow-the-sun Article

Tip of the week: follow-the-sun

By going through some of the main features of Zendesk and discussing them in the context…

Trick out your Zendesk: 6 new integrations Article

Trick out your Zendesk: 6 new integrations

The only thing more powerful than Zendesk is a Zendesk super-charged with other related business apps.…

Tip of the week: designing ticket forms Article

Tip of the week: designing ticket forms

I’m always amazed at the number of truly successful support organizations that don’t have any custom…

How to get the right info from your customers and solve tickets faster Article

How to get the right info from your customers and solve tickets faster

There are so many ways to effectively manage your company’s influx of tickets. You may be…

Step-by-Step Guide to Zendesk and Salesforce Integration Article

Step-by-Step Guide to Zendesk and Salesforce Integration

With united sales and support teams, a seamless customer experience is possible.

The right tools for the job: the customer support tool scorecard Article

The right tools for the job: the customer support tool scorecard

Finding the best customer service tools is not always easy

7 signs you need expert implementation help Article

7 signs you need expert implementation help

Many growing companies get to a point where they realise they need a better help desk…

Playing well with others: 7 new integrations Article

Playing well with others: 7 new integrations

Zendesk works even better when other business apps you use all the time are integrated with…

Making the right moves for security Article

Making the right moves for security

Security is like chess: both require adaptation and the methodical use of multiple pieces. A good…

Knowledge bases and forums: what’s the difference and does it matter? Article

Knowledge bases and forums: what’s the difference and does it matter?

Customers today expect to be able to come to your website and discover the information they’re…

Tip of the Week: Queue Management in Zendesk Article

Tip of the Week: Queue Management in Zendesk

Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…

Customer service rewards and recognition: Happy employees, happy customers Article

Customer service rewards and recognition: Happy employees, happy customers

Here's my philosophy: you get happy customers through happy employees

Tip of the week: notifying external email addresses Article

Tip of the week: notifying external email addresses

Many of you LOVE triggers and the quick and the easy ticket management it allows you…

Zendesk API 101: increasing the capability of your Zendesk Article

Zendesk API 101: increasing the capability of your Zendesk

Maybe you love Zendesk, but want to customize the look and feel to your brand. You're…