Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 12

Tip of the week: un-Google your Help Center Article

Tip of the week: un-Google your Help Center

For a variety of reasons, you might find that you don't always want your Help Center…

Tip of the week: make your email look more like email Article

Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…

Nine new additions to the Zendesk tool belt Article

Nine new additions to the Zendesk tool belt

This month we’re happy to bring you 9 great new integrations that help you do everything…

Tip of the week: agent collision detection Article

Tip of the week: agent collision detection

Agent collision detection is a feature that alerts your agents when another agent is viewing and…

Tip of the week: providing targeted support with Zopim Article

Tip of the week: providing targeted support with Zopim

Zopim Chat, like Zendesk, is a powerful and flexible tool with a wide array of customization…

Nine new Zendesk integrations Article

Nine new Zendesk integrations

This has got to be a new record! Today we’re happy to share nine great new…

Meet the new face of chat Article

Meet the new face of chat

Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim…

Do more with more: contact center integrations Article

Do more with more: contact center integrations

Your agents are handling the difficult task of trying to please customers, one phone call at…

6 ways to grow your business with live chat support Article

6 ways to grow your business with live chat support

Chat support is one of the few online tools that provides instant support and personalized responses.…

Tip of the week: avoid complexity, optimize performance Article

Tip of the week: avoid complexity, optimize performance

Views enable you to organize your tickets into lists using the ticket and user data in…

9 new integrations that will change your life forever Article

9 new integrations that will change your life forever

OK, maybe that's an exaggeration. But these integrations will help you give better customer service

Welcome Zopim Article

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

Zendesk Security: Announcing SOC 2 Type 1, and more Article

Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

Tip of the week: measuring search effectiveness in Help Center Article

Tip of the week: measuring search effectiveness in Help Center

Continuing our series on best practices for Help Center managers, this week we’re looking at using…

Tip of the week: getting all the details with Liquid Markup Article

Tip of the week: getting all the details with Liquid Markup

Last week, Andrey shared a great tip on how to use Liquid markup to randomize your…

Tip of the week: using Liquid to randomize your canned responses Article

Tip of the week: using Liquid to randomize your canned responses

Customers are often annoyed when they know they’ve receive a canned email from an agent, particularly…

10 signs you’’ve outgrown a homemade customer service solution Article

10 signs you’’ve outgrown a homemade customer service solution

Most businesses have one thing in common: they start off with limited resources. When it comes…

Tip of the week: what to do when an agent leaves the team Article

Tip of the week: what to do when an agent leaves the team

In a ever-changing environment support agents may come and go. When one leaves, how do you…

Better customer engagement with Survey Monkey, MailChimp, and Zendesk Article

Better customer engagement with Survey Monkey, MailChimp, and Zendesk

Zendesk is traditionally used as a tool to collect and manage customer conversations, for communicating with…

Work better: 6 great new Zendesk integrations Article

Work better: 6 great new Zendesk integrations

We’re back! In addition to our integration with Totango that was launched, we have another 5…