Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 10

Tip of the week: Creating a site map for your Help Center Article

Tip of the week: Creating a site map for your Help Center

A site map is a helpful file that lets Google and other search engines intelligently crawl…

Kickstart the school year with these smart apps and integrations Article

Kickstart the school year with these smart apps and integrations

The kids are heading back to school and the rest of us are gearing up for…

Tip of the week: Viewing and reporting on specific end-user tickets within Zendesk Article

Tip of the week: Viewing and reporting on specific end-user tickets within Zendesk

Trying to view a specific end-users tickets but not finding a way to select them in…

Zen U Tip of the Week: How to customize auto-response triggers Article

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

A Closer Look: In search of the perfect search experience Article

A Closer Look: In search of the perfect search experience

In the summer of 2013, Zendesk sent its first official NPS survey and the answers made…

Tip of the week: Hide ticket forms based on the user’s organization Article

Tip of the week: Hide ticket forms based on the user’s organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

Tip of the week: Use single sign-on (SSO) to customize end-user content Article

Tip of the week: Use single sign-on (SSO) to customize end-user content

In support, and especially B2B support, it's a fairly common to restrict specific content in your…

More apps and integrations #FTW Article

More apps and integrations #FTW

Every month new apps and integrations are added to our Apps Marketplace. The more the merrier,…

4 questions to ask when choosing help desk software Article

4 questions to ask when choosing help desk software

Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…

Tip of the week: Versioning your SLA policies Article

Tip of the week: Versioning your SLA policies

The new SLAs feature lets admins define specific SLA policies using a wide variety of conditions—anything…

Prioritize performance with Zendesk’s new SLAs feature Article

Prioritize performance with Zendesk’s new SLAs feature

Great customer service is built on meeting customer expectations in a timely manner. When your support…

How to provide better live chat at scale: introducing Zopim Premium Article

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

Why everyone loves live chat Article

Why everyone loves live chat

When compared to channels like email and phone, live chat boasts the highest customer satisfaction rates…

Let’s get personal! How to showcase your support team on your Help Center Article

Let’s get personal! How to showcase your support team on your Help Center

Your customers may wonder who they're really talking to when they reach out your customer support…

Businesses, meet Messenger Article

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

Tip of the week: Restricting agents to specific brands Article

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

Zendesk on Zendesk: Rolling out Voice Article

Zendesk on Zendesk: Rolling out Voice

Join us in the Zendesk forums today for the first installment of our "Zendesk on Zendesk"…

Tip of the week: Installing and using the Out of Office app Article

Tip of the week: Installing and using the Out of Office app

The Out of Office app is the first product developed by the Support Engineering team at…

What’s new in the Zendesk Apps Marketplace Article

What’s new in the Zendesk Apps Marketplace

My how we’ve grown! The Zendesk Apps Marketplace now has 280+ apps and integrations. Among the…

Level up your in-game support Article

Level up your in-game support

When I was a little boy, I always rushed to open my new Super Nintendo game…