Customer service management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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How Slack changed the way we work by putting the customer experience first Article

How Slack changed the way we work by putting the customer experience first

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Evolving trends in self-service: creating the best experience for agents and customers Article

Evolving trends in self-service: creating the best experience for agents and customers

Join Zendesk’s VP and General Manager, Jason Maynard, as he walks through self-service industry trends that…

Your guide to omnichannel support Guide

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

Improve your self-service with the right metrics

Improve your self-service with the right metrics

If you’ve already taken the self-service plunge, congratulations: You’re scaling your support operations in a smart…

The age of the customer: How companies transform their customer experience with Zendesk Article

The age of the customer: How companies transform their customer experience with Zendesk

  “The customer is always right” is a phrase that Zendesk takes very seriously. What a…

Building a best-in-class customer self-service experience Guide

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…

Team up on self-service with Team Publishing White Paper

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content. In order…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk Article

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…

Help more customers in less time – Americas Article

Help more customers in less time – Americas

We could all use a few more minutes in the day, and creating automated workflows in…

Customer service trends: faster, cheaper, and more human Article

Customer service trends: faster, cheaper, and more human

Customers want service that is both fast and human. Those two ideas might seem at odds…

Onboarding a business process outsourcer? Follow the four “Ts” Article

Onboarding a business process outsourcer? Follow the four “Ts”

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers

How to get started with Omnichannel Customer Engagement Article

How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…

How 360 Payments uses collaboration tools to provide seamless customer support Article

How 360 Payments uses collaboration tools to provide seamless customer support

As your business grows and your customer base expands, the teams your customer support agents need…

Optimizing your support operations as you scale with Zendesk Article

Optimizing your support operations as you scale with Zendesk

Tune into this webinar to hear Zendesk General Manager, David Williams, give an inside look into…

How Discord scaled to support 46m monthly active users Article

How Discord scaled to support 46m monthly active users

As its community exploded to 150M users in under three years, Discord – one of the…

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences Article

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

From chatbots to intelligent recommendation engines, AI has helped speed up customer service for both customers…

Every ticket is a puzzle: One advocate’s drive to solve them Article

Every ticket is a puzzle: One advocate’s drive to solve them

Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.

Expert Series: Extending the Zendesk data model with Custom Objects Article

Expert Series: Extending the Zendesk data model with Custom Objects

Join our Developer Platform experts for a 30-minute interactive webinar where you’ll learn about Custom Objects…

How Squarespace surpasses customer expectations with 24/7 self-service support Article

How Squarespace surpasses customer expectations with 24/7 self-service support

Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web and e-commerce platform powering…

Providing automated self-service where customers (and agents) want it most Article

Providing automated self-service where customers (and agents) want it most

As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.