Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale.

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

We identify three customer service goals that companies can measure and the metrics they need to do so

Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience

Defining good customer service can be tricky, but forward-thinking companies realize that it’s customers who get to make that determination, not them

Most careers come with extra responsibilities, beyond what was outlined in the job description, especially in a fast paced field like customer relationship management

As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?

Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.

A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.

See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers