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Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Customer feedback is crucial to growing and improving your business. Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
Customer loyalty is when customers reward a company with repeat business over time. Here’s how to increase customer loyalty for lasting brand success.
Customer-centricity can change your business for the better. Learn what it means to be customer-centric and how it helps you keep loyal customers.
Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
No matter how much time you spend delivering good customer service, it’s important to remember you…
Learn the best ways to make life easier for your customers by tracking your Customer Effort Score.
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does
Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…
Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Support is often geared to the needs and capabilities of a company. It's time to put the customer first.
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
Create a customer journey map to understand the entire customer experience—from discovery to advocacy and every touchpoint in between.