Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories Page 8

Bright Ideas: Retail Customer Stories Article

Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

6 best practices for chat etiquette Article

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

The ABCs of meaningful customer relationships Article

The ABCs of meaningful customer relationships

“82% of small business owners said that loyal customers were the main way they grow their…

Effortless Customer Experience featuring Genesys White Paper

Effortless Customer Experience featuring Genesys

Consider the impact of every contact center agent having the knowledge, tools and ability to provide…

Creative ways to keep customers entertained while they wait Article

Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…

5 secrets that encourage return customers Article

5 secrets that encourage return customers

Starbucks and Apple have deeply loyal and satisfied customer bases that they have built and nurtured…

More tips for writing great customer emails Article

More tips for writing great customer emails

Do you think email is dying? Well, think again. A few months ago, Leslie O’Flahavan of…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

Customer Service in the Retail Revolution Article

Customer Service in the Retail Revolution

Retailers deeply understand the direct impact customer service experiences have on business outcomes. Modern technology has…

Trick or trick: the ticket monsters of customer service (and how to conquer them) Article

Trick or trick: the ticket monsters of customer service (and how to conquer them)

For many, Halloween is a holiday that comes once a year: a celebration filled with gratuitous…

7 Steps to Customer Experience Heaven Article

7 Steps to Customer Experience Heaven

We all know that delivering an incredible customer experience is key in keeping your customers not…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Creating moments of magic for your customers—today and every day Article

Creating moments of magic for your customers—today and every day

Customer service is more than just a department or a job description – it’s a philosophy…

Responding to fan outrage: the best way to say “I’m sorry” Article

Responding to fan outrage: the best way to say “I’m sorry”

The video game industry has seen a seismic business shift over a relatively short period of…

Manners around the world Infographic

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

4 ways to stop making things so hard for your customers Article

4 ways to stop making things so hard for your customers

It starts with a pause. Then, with a tremor, the support agent utters the most traumatizing…

The mysterious case of ticket X Guide

The mysterious case of ticket X

Customer service can seem like a scary endeavor. There are ghastly tickets out there in the…

How to Provide Great Twitter Customer Service Guide

How to Provide Great Twitter Customer Service

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Article

Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…