Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 8
Article Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
Guide Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Article How to build customer loyalty with shipping
Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.
Article Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Article Providing support on multiple channels in multiple languages
Language doesn’t need to be a barrier in your efforts at going global
Article Repeat Customer: behind the scenes of great #CX
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Article How an omnichannel customer experience contact center works
An omnichannel customer experience is good for both customers and agents. Find out how omnichannel can streamline your contact center operations and make everyone's life a little easier.
Article The Multi-Channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…
Article The key to great service? Saying “I don’t know”
Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.
Article Keeping gamers in the game through customer service
Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.
Article Improving retail experiences with conversational commerce
Conversational commerce is designed to connect customers with their favorite brands in real-time.
Article Guide the customer to the right channel
Support is often geared to the needs and capabilities of a company. It's time to put the customer first.
Video Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
Article Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
Article Let customers choose your business hours
So how do you pull off delivering 24/7 business hours? By being smart humans and using…
Article What is customer success? (+ why every business needs it)
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
White Paper Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
Article How to never make a VIP customer wait
For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…
White Paper Uncover the true value of your customer support organization
Uncover the true value of your customer support organization with the technology trends that matter most…