Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 10
Infographic Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
White Paper How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Going Beyond Support with Customer Engagement
As your customer base grows, there comes a time when you need to engage your customers…
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article Customer conflict: how to turn he said, she said into perfect harmony
An unhappy customer can quickly pull multiple people from your company into a vortex of anger…
Morning Mobile Phone Usage
To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…
Article Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
How to recover from a customer service fiasco
The real-time web has given customers amazing power to vent their issues in a very public…
Infographic Why are customers turning to social media?
It’s no secret that social media is an important support channel—more that 34% of consumers head…
Infographic Best in practice: what works in customer service
Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…
Where are the happiest employees?
Our latest infographic takes a look at which countries have the happiest employees, and which ones…
Article The Zappos Experience: Creating a Customer Service Culture
With Joseph A. Michelli, Ph. D. Zappos customer service is the envy of any company looking…
Article 5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…