Zendesk Benchmark research

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Zendesk research: analytics Article

Zendesk research: analytics

High usage of analytics in customer service pays off: companies that depend more on analytics reports…

Zendesk research: retail and the holidays Article

Zendesk research: retail and the holidays

The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…

Zendesk research: customer satisfaction Article

Zendesk research: customer satisfaction

Customer satisfaction is a metric that measures how satisfied a customer was with a single support…

Zendesk research: customer self-service Article

Zendesk research: customer self-service

The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…

Zendesk research: operational benchmarking Article

Zendesk research: operational benchmarking

Operational benchmarking has a long history in business: It’s natural for companies to want to compare…

Zendesk research: live chat Article

Zendesk research: live chat

The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…

Zendesk research: Net Promoter Score® (NPS) Article

Zendesk research: Net Promoter Score® (NPS)

Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…

Zendesk research: behavioral cues Article

Zendesk research: behavioral cues

In this report, we take a closer look at behavioral cues of customers and agents to…