Guide

How the Junkyard Golf Club scales customer support wisely

Published May 21, 2020
Last updated May 21, 2020

Live DJs, crazy indoor golf courses, and tasty cocktails—this re-imagining of the minigolf experience has fueled Junkyard Golf Club’s growth from Manchester startup to a nationwide chain of clubs that stretches from London to Liverpool. But while its business model is firmly tongue-in-cheek, the company takes customer service seriously.

That dedication led Junkyard Golf Club to adopt the Zendesk Support Suite once it became clear that the business would become much more than a pop-up. As a result, the number of support requests agents were able to handle tripled, response times decreased significantly, and CSAT scores jumped to a very healthy 94.1 percent.