Article

Don’t Go Nair There

Published October 22, 2010
Last modified October 22, 2010

Write The Company LogoThey say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it.

Every Thursday, Zengage brings you a classic correspondence from the Write The Company archives.  (For more, see our interview with Write The Company.)

Write The Company: Don’t Go Nair There

After combing through information about Nair for Men Hair Remover, I discovered the area where I wanted to use it wasn’t being promoted. I contacted Church & Dwight Co., Inc. to find out why…

Dear Nair Hair Removers,

What’s the difference between Nair for Men and the Nair you make for women? Isn’t Nair Nair? Or are you just splitting hairs and simply changing the label with the same stuff inside?

I know Nair was originally created for hairy women. It’s a terrific idea because I’ve met quite a few women that needed more than a trim in places other than on their head. However, if I understand correctly, Nair for Men should only be applied to the back, chest, arms or legs. Why not a man’s face? My beard grows faster than Chia on a pet. I wake up at 8:00 and already have a 5:00 shadow. Why can’t Nair safely remove unwanted facial hair and make my face look as smooth as a baby’s behind without the diaper rash? Another problem I have with shaving is I tend to loose a lot of blood. Nair for faces would surely be preferable to scraping off the top three epidermis layers everyday with a razor.

There must be a way to face facial hair and I’m hoping Nair is working on the answer. Are you? Until your response arrives, I’m neither Nair nor there.

A Consumer Relations Specialist responded with

Thank you for taking the time to contact Church & Dwight Co., Inc. regarding Nair® Men Hair Remover Body Cream.

Depilatories such as Nair are strongly alkaline and can be erosive in areas of mucous membranes and other sensitive parts of the body. Use of Nair in these sensitive areas, including the face, especially if left in contact for any length of time, can cause irritation.

Your comments are important to us and provide valuable information that helps us maintain the high level of quality you have come to expect from our products and services.

If you have any questions or concerns in the future, please feel free to contact our Consumer Relations Department at (phone number and hours of operation followed) or visit our corporate web site at: www.churchdwight.com.

We value your patronage and trust you will continue to use Church & Dwight Co., Inc. products with confidence.

Thank you for choosing Church & Dwight Co., Inc.

Final Thoughts

Now you know why you shouldn’t Nair your face. This got me curious about the other sensitive no Nair zones, and according to the Nair for Men website FAQs, those include your head, nose, ears and nipples, plus perianal and genital areas. It’s too late for my head, anyway, and I’m thankful for whatever hair is growing in those other places, so I’ve never even thought of Nairing them. I was just looking for a way to get out of shaving.

They already have Nair for Men, the Nair women use and Nair Pretty for teenagers. There was no mention regarding how Nair for men and women differ. Who knows, maybe Nair Facial Hair Remover is next. Certainly, many men, as well as women not planning to  join the circus, will find this sort of product useful. In the meantime, you’ve got Nair for those other body parts … and if there’s any area or issue you think a manufacturer should face up to; one way to see where they stand is to Write The Company.

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Today’s letter is republished with permission from Write The Company. All rights reserved. ?© Write The Company