Creating a customer-centric company takes more than making an investment in the customer service department and systems. It’s about building a culture in which the customer is at the heart of all decisions made within every function and team. Watch this recorded 45-minute webinar, where Chris Brown will share why creating a customer-centric culture is important, and more importantly, how customer support can play a significant role in leading the charge. He’ll share five examples that support agents at any level can put into practice today to help their company embrace a customer-first philosophy, and put it into action.
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